Client users reported feeling higher instances of trust when they were met with an auto-response and were confident they would connect to a provider, but how to make providers comfortable with participating in such a system? A separate round of interviews with therapists revealed a distrust of other software products attempting to subvert the well respected system of academic licensure that clinical therapists rely on currently to conduct referrals and build their professional networks .
The solution then is to add parallel utilities for therapists which compliment these external networks with digital tools. Creating therapist power-users will keep them inside the product and responsive to new clients. New features like scheduling, billing and insurance claim assistance will reduce manual labor and free providers to concentrate on their primary goal - talk therapy sessions. The onboarding process, pictured below, can appeal to each Therapist's needs and show them possibilities.